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Privacy Policy

APPLIED AGED CARE SOLUTIONS PTY LTD PRIVACY POLICY

Applied Aged Care Solutions Pty Ltd (ACN 083 264 359) (AACS) understands that you value your privacy and wish to have your personal, sensitive and health information kept secure.  For these reasons, AACS places a high priority on the security of information we hold.  We have developed this policy to inform you or your authorised representative of how we manage your personal, sensitive and health information and maintain its integrity and security

While we believe in keeping your personal, sensitive and health information highly secure, we also believe that you or your authorised representative have the right to be informed about how we deal with that information so, if on reading this policy you or your authorised representative are unclear on any of the matters or simply want more information, please contact us via email or on the telephone number or address provided below.

1.  Collecting Personal, Sensitive and Health Information

We aim to collect personal, sensitive and health information only if it is relevant and necessary in providing the Safe Return Home service you or your authorised representative have requested us to provide. We collect and hold some or all of the following information which you or your authorised representative provided to us on our standard registration form:
 

Registration Details
Name
Telephone
Address
Registered bracelet number
Telephone number on bracelet
Sex
Date of birth
Height
Weight
Build
Eye colour
Hair colour
Complexion
Place of birth
Ethnic origin
Languages spoken
Living arrangements
Distinguishing features
Principal carer
Principal carer’s telephone and address details
Consent providers relationship to registrant
Secondary carer
Secondary carer’s telephone and address details
Secondary carer’s relationship to registrant
Other carer
Other carer’s telephone and address details
Other carer’s relationship to registrant
Photograph
Wrist measurement (if required)
Credit card details

We may also collect some or all of the following information from you or your authorised representative if you have completed our optional additional registration form:

Extras Details (optional)

Previous addresses
Details of major life events
Treating doctor and doctors telephone and address details
Treating specialist and specialists telephone and address details
Current medications taken and reason for medication
Important Allergies
Memory rating
Orientation rating
Rating of ability to function outside the home
Rating of ability to attend to personal care
Mobility rating
Dementia, psychiatric or developmental disability ratings
Other medical diagnoses
Behaviours of concern
Any other information of relevance

We will collect this information from you directly or from your representative.  Your representative may be one of the following:

  • A guardian
  • An attorney under an enduring power of attorney
  • An agent appointed under an enduring power of attorney (medical treatment) in accordance with the Medical Treatment Act 1988 (Vic).
  • An administrator or person responsible in accordance with the Guardianship and Administration Act 1986 (Vic), such as the State Trust or any other person named as an administrator in an administration order.
  • A parent, if the registrant is a child.
  • A person otherwise empowered under law to perform any functions or duties or exercise powers as an agent of or in the best interests of the registrant.
  • A person who regularly acts on your behalf with medical and care support provision.

Naturally we collect and hold a broad range of personal, sensitive and health information gathered during the course of providing our Safe Return Home service.  However as stated above, we strive to ensure that we collect and hold only that personal, sensitive and health information which is relevant and necessary in providing the Safe Return Home service to you.

2.  Use and Disclosure

Purposes of Collection

We collect personal, sensitive and health information primarily to assist with the speedy identification & safe return of a person who has: been reported as

  • missing to Police, Emergency Services or a Community Agency
  • appears lost and disoriented to a member of the public who is concerned for their welfare
  • for your own information storage and distributional purposes
    We will not use the information for any other purpose.

Third Parties

The following third parties may have access to personal, sensitive and health information:-

  • Staff of AACS as information is entered and checked during the Registration and follow-up process
  • IT technicians working with or on behalf of AACS may have access when providing IT support;

By participating in the Safe Return Home program, you, or your authorised representative, have consented to us providing personal, sensitive and health information about you to the following bodies:

Tasmanian, Western Australian, New South Wales, Australian Capital Territory, Queensland, South Australian, Northern Territory, Police Department Officers

If you, or your authorised representative, have consented to the disclosure additional information on the Safe Return Home website, only the following information will be disclosed to the general public via our website to assist with your speedy identification and safe return:

  • First Name;
  • Photograph;
  • Age;
  • Sex;
  • Suburb;
  • How long missing
  • Telephone number of local Police service;

We will not otherwise disclose information about you unless:

  • the disclosure is required by law
  • the disclosure is authorised by law or you or your authorised representative have otherwise consented to our disclosing the information about you.

3.  Personal, Sensitive and Health Information Data Quality

We aim to ensure that your personal, sensitive and health information is accurate, complete and up to date.  To assist us in this, you or your authorised representative needs to provide true, accurate, current and complete information about yourself as requested and properly update the information to us to keep it true, accurate, current and complete.

If you or your authorised representative believe that the information is inaccurate or incomplete, please contact us and we will use all reasonable efforts to correct the information.  Alternatively, you or your authorised representative  may prefer to log on to our Safe Return Home website, located at www.SafeReturnHome.com.au , and correct the information yourself.

4.  Data Security and Retention

Securing Your Information

We are committed to maintaining the security and confidentiality of the data you or your authorised representative has provided us and we will take reasonable precautions to protect your personal information from unauthorised disclosure, use or alteration.  We have the following security measures in place to protect your information:-

Password Facility

Security to the system is controlled by a secure password system whereby users have a login and password assigned to them. The login and passwords are unique for each person and they are instructed to keep them confidential.

Site Encryption

To protect the username and passwords, 128-bit SSL encryption technology is used to encrypt access to personal, sensitive and health information on the website. 128-bit SSL is the same encryption used by commercial banks and is sometimes referred to as "military strength". SSL ensures that all data, including usernames and passwords, are encrypted during transit from the user's browser to the website, and that pages containing sensitive information are not "cached" on computers (i.e. stored temporarily on computers via cookies).  SSL encryption is also used for any uploading or downloading of data directly to the database.

Audit facilities

The database has audit functionality so that a complete history of changes to information is tracked by person (login) and time of access. The system also tracks who is accessing the database.

Server Security

The server is stored in secure and monitored facilities. Firewall and server configuration follows security guidelines and industry best practices. Vendor released security patches are applied regularly.


Retention of Your Information

All records of your personal, sensitive or health information will be maintained by AACS for the later of a period of 7 years after you or your authorised representative last contact AACS or, in the case of a child, until the child reaches 25 years.  Where a record has been shown to have been incorrect, that incorrect record will also be retained for the later of a period of 7 years after you or your authorised representative last contact AACS or, in the case of a child, until the child reaches 25 years.

5.  Openness

This privacy policy shall be made available to anyone upon request.  Further information is available by contacting AACS at the address or telephone number below.

6.  Accessing Your Information and Correction of Your Information

You or your authorised representative have a right to access personal, sensitive and health information that we hold about you.  You or your authorised representative may access the personal, sensitive and health information that we hold about you at any time by logging on to our website located at www.SafeReturnHome.com.au. In limited circumstances, we may refuse your request to access, in which case, we will give you a reason for that refusal. We are not required to provide access where:- denying access is required or authorised by law; or providing access would be unlawful.

You or your authorised representative also have a right to request correction of incorrect information that AACS holds about you.

7.  Identifiers

AACS does not assign alpha or numeric identifiers to registrants.

8.  Anonymity

Your identification is crucial to the service provided by AACS in its Safe Return Home program, therefore anonymity is not practicable.

9.  Transborder Data Flow

Due to the Australia wide nature of the Safe Return Home program provided by AACS, it is necessary to provide the registrant’s information to both Victorian and interstate bodies.  As part of registering for the Safe Return Home program, you or your authorised representative have consented to AACS providing your information to the following bodies: Tasmanian, Victorian, Western Australian, New South Wales, Australian Capital Territory, Queensland, South Australian, Northern Territory, Police Department Officers

10.  Transfer or Closure of AACS

In the event that part or all of AACS is sold, transferred or closed down, your information will be handled in accordance with the statutory guidelines set out in Health Privacy Principle 10.2 in the Health Records Act 2001 (Vic).

11.  Making Information Available to another Health Service Provider

If you or your authorised representative request information held by AACS to be transferred to another health service provider, we will provide it as soon as practicable.

Changes to this Statement

This Privacy Policy is not a static document and we may make changes to it from time to time for any reason.  We will publish these changes on our website.

Contacting Us

If you or your authorised representative would like further information regarding AACS’s privacy policy, if you have concerns about the information that we currently hold about you, or any aspect of this privacy policy, please contact the Privacy Officer at:-

Post: Applied Aged Care Solutions Pty Ltd
PO Box 4088
Balwyn East VIC 3103
Telephone: 9819 6999
Fax: 9817 6966
Email: info@SafeReturnHome.com.au